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Gilopezsr
Newbie
‎07-02-2024 07:18 PM

Black screen on 65”Roku TV model 65r4A5r

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Our Roku 65” tv screen turns on then a minute later goes completely blank with black screen. How or who can help?  TV is only 6 months since we bought it 

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renojim
Community Streaming Expert
‎07-03-2024 02:23 PM

Re: Black screen on 65”Roku TV model 65r4A5r

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@Gilopezsr, if you've tried leaving it unplugged for an hour or so, the next thing would probably be to try a factory reset.  If neither of those help, contact Roku support at https://support.roku.com/contactus.

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renojim
Community Streaming Expert
‎07-03-2024 02:23 PM

Re: Black screen on 65”Roku TV model 65r4A5r

Jump to solution

@Gilopezsr, if you've tried leaving it unplugged for an hour or so, the next thing would probably be to try a factory reset.  If neither of those help, contact Roku support at https://support.roku.com/contactus.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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