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Joselin711
Newbie
‎02-18-2024 04:46 PM

Black screen but audio still on

my 5 month old Roku TV went black screen but I can still hear audio. This is now day 7 where I am waiting for a call back from “technical support” has anyone else had HORRIBLE experience with the customer support in fixing this manufacturer issue ?

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RokuTakashi
Community Moderator
Community Moderator
‎02-19-2024 12:31 PM

Re: Black screen but audio still on

Hi, @Joselin711

it's our pleasure to welcome you here in the Roku Community.

We're sorry to hear about the issue you've encountered with your Roku TV. Kindly be advised that we've provided an update to the Support team and they'll further assist you. We suggest to continue working with them as we aim to resolve your concern.

We hope this will be sorted out soon.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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