TVs & players

[Jenni1515]

We have a Roku Express 4K+, bought in October 2023. It's January 25th. Our "Home" works, I can see everything. When I go to Fubo, Netflix or Prime (and others) and choose a show and press play (I can see what I'm choosing), there is only a black screen. Audio works! I can see the thumbnails when I fast forward or rewind. I've tried unplugging, soft reset, and other ideas on this site, Youtube, etc. Nothing is working. NFL Championship games are in 3 days! Help! 

#RokuExpress4K+

[RokuERey]

Hi @Jenni1515,

Welcome, and thanks for reaching out to us here in the Roku Community!

We see that you're seeing a playback issue on your Roku device. We'd like to help you.

Let us know...

• Have you received any updates that might be related to this case?
• If you can still replicate the issue, could you please share with us an example of the issue you're seeing?
• Is there any specific content in which you're seeing this issue within those channels?

Kindly share additional information about this so that we can further look into it.

Thanks,
Rey