TVs & players

[Minthead]

I have two 
Roku TVs that have went to black screen only when turning them on, within about 12 hours of each other. I have tried unplugging the TVS and made sure all of the cables are securely  connected. I have even did a reset on one and nothing changed. Any help is appreciated.

[RokuTakashi]

Hi, @Minthead 

Thanks for posting, and welcome to the Roku Community.

You've mentioned that you're having a black screen issue with your Roku TV, and we'd like to gather more information for us to assist you fruther. Could you please provide the details below:

• Does the black screen issue occur when opening an app or happen immediately when turning on the Roku TV?
• Do you hear a sound when navigating with your remote while the black screen is present?
• When pointing a flashlight directly into the TV, do you see the display?

With more helpful details, the better we can understand the issue and assist you accordingly.

Your response would be much appreciated.

Best wishes,
Kash

[Minthead]

It happens when I turn the TVs on and yes I can hear the remote buttons when navigating. I cannot see any picture when pointing a flashlight at it.

[RokuTakashi · Accepted solution]

Thanks for keeping us posted, @Minthead 

We see that the black screen issue occurs while turning on the Roku TV, and the sound is functioning. For this matter, we recommend reaching out to TCL's support since this issue is highly related to hardware malfunction, specifically with the backlit of the TV that produces the display on the screen. Roku TV manufacturers provide direct support with their TV models, and they'll be able to assist you further.

You can contact them at Roku TV TCL Support.

We hope this will be addressed soon.

Best wishes,
Kash