TVs & players

[Laplabs]

A few weeks ago my TCL Roku TV bandwidth saver being disabled stopped working. We leave the TV on during the day for the dogs and it used to stay on all day. Now it times out after about 3 hours and goes back to the home screen. Yes we have checked all the settings, yes we have did the system restart. We have done all of the things that we have been able to find but nothing works. We have Hulu but we have that already before the problem started. The TCL model is 50S431. From what I've seen nobody has had success overcoming this. If anybody has I would love to know how otherwise I will have to get a different brand of TV

[RokuJharra-Q · Accepted solution]

Thank you for contacting us in the Roku Community, @Laplabs!

We understand that you would like to keep your Roku TV on all day, and we appreciate your efforts to resolve this issue.

It's possible that a setting is turning your TV back to the home screen every 3 hours. This could be the Sleep timer. Can you please double-check if you have enabled this feature? You can turn it off using the following steps:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Time
5. Select Sleep timer
6. Choose a Time interval (30 minutes, 1 hour, 1.5 hours, 2 hours, 3 hours)

For more information, visit our support page on How to use a sleep timer to turn off your Roku.

Please let us know if the issue is fixed or reply to the thread for further assistance; we will gladly help you.

Thanks,
Jharra

[Watcher12]

Bandwidth Saver is not in settings.

No longer receive “Are you still watching?” Messages.

How can I get them back?

[JohnConner]

I still get “are you still watching “ before Roku shuts off my stream to put on their screensaver. My system is up to date speed test not an issue just Roku’s annoying software that doesn’t work as advertised. I pay for a service, if I want to watch it though my eyelids what business is it of yours??? Fix this **bleep** soon, so annoying and doesn’t happen with Apple TV or FireTV stick. Just Roku, all Roku devices!!!!!!!!

[JohnConner]

Also, I have tried all of your supposed fixes. NONE WORK!!!!

[renojim]

@JohnConner, does it happen in a certain app or apps?  Some have their own prompt that's under their control and may or may not have a way to disable it.

[JohnConner]

It happens under multiple apps. Only when I stream with Roku. No problem on Apple TV on fire tv stick. Just Roku devices……