TVs & players

[RokuEmmanuel-D]

Hey, @Betelgeuse.

Thanks for chiming in!

We'd be happy to pass this along to the team. Thanks again for your cooperation!

If you need help with anything, don't hesitate to reach out.

Stay tuned!

Roku Community Team

[Abiccari]

Model - 58R6+

Serial - X00100EX8JMU

Device ID - S01MH18X8JMU

Version - 14.1

Backdrops Version - 1.15

Build - 2759740094

[RokuJharra-Q]

@Abiccari 

Thanks for the info! Just wanted to let you know we've added it to the investigation.

We’ll keep you in the loop.

Roku Community Team

[Derkantha]

Same issue here - has there been any solution to fixing this issue?

My system info below:

Model - 75R4AX

Serial - X01200M349MV

Device ID - S0NV447349MV

Version - 14.1

Backdrops Version - 1.15

Build: 2759740094

[RokuJharra-Q]

@Derkantha 

Thanks for the info! We're still looking into this, and we don't have any updates at the moment. We'll let you know as soon as we hear more!

Thanks again!

Roku Community Team

[Gallagher31]

Same issue here

[gapril3112]

Having this issue as well. What good does it do to have a favorites option if it doesn’t work?!! Roku model 3941X, Express 4K+

[Lucas2001]

I am also having this issue.

Model: Roku 4850X
Software Version: 14.5.4 Build 5944

Backdrops Version: 1.15 build 2759740094

[RokuJharra-Q]

@Lucas2001 @gapril3112 

Thanks for sharing your info! We’ve sent it to the team for a closer look. We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

Thanks again.

Roku Community Team