TVs & players

[PoorQuality]

I have 4 streaming devices and the remotes for 3 of the devices stopped working over the past three months. Are Roku voice remotes prone to stop working all of a sudden?

[RokuCarly]

A warm welcome here in the Roku Community, @PoorQuality!

Thanks for raising your query with us. We'd be more than happy to assist you with this.

May we first know what type of Roku remote you are having this issue with and to what Roku streaming devices this was connected to? In addition, have you tried to change all of your remotes with a fresh new set of batteries or charge it if it is a rechargeable remote? 

Refer to our Support article to help you Identify your remote. 

We'll be looking forward to your response!

Kind regards,
Carly

[PoorQuality]

It's a Roku voice remote with the pinhole to the left of the power button connected to a Roku Streaming Stick 4K.  Yes, I tried changing the batteries and also re-pairing by holding "back" and "home" buttons down for 5 seconds, to no avail.  I purchased this remote directly from Roku within the past year because the previous one also broke.  It's worked for several months, but now just quit.  Can I send it back to Roku to get a free replacement?

[RokuJanadeeK]

Thanks for the response, @PoorQuality.

Please send us a PM here at the Roku Community. We'd like to help you with this remote issue, but we'll need personal data to do so.

Your response is highly appreciated.

Regards,
Janadee

[PoorQuality]

How do I send you a private message?

[RokuJanadeeK]

Thanks for asking, @PoorQuality.

If you're having trouble sending us a message, kindly disregard the previous message. We have already forwarded your information to the appropriate Roku team. Please keep an eye on your email address. Someone from the team will reach out to you.

Thanks,
Janadee