TVs & players

[DigitalLuke]

Hi. I primary use the iPhone mobile app as a Roku remote and have noticed an issue with it.

In the last few weeks or so, the app when opens tries to load the Home Screen for the app, until it does this I can’t access any other part of the app including the remote function.

Eventually the app will prompt me that it can’t load the Home Screen, and ask if I want to just use the remote. This isn’t as much as an issue as it is an inconvenience- as it takes 15-25 seconds to load the remote.

Ive checked it on my end and there isn’t anything wrong with my internet that would cause this, and have checked this with other users (they have the same issues) is something different in the last few weeks that would cause this issue?

[RokuEmmanuel-D · Accepted solution]

Hi, @DigitalLuke.

Welcome, and thanks for sharing this here in the Roku Community!

We understand that you're experiencing unintended behaviors with your Roku App. We're here to provide help.

To take a closer look at the situation, try the following steps below if it improves your current problem:

Try this...

• Check for available updates for your Roku app. If an update is available, perform the update to ensure that you have the latest version of the Roku app software.
• If you find that the app is taking a long time to load, even after ensuring it is updated to the latest version, you can attempt to resolve the issue by uninstalling the app and reinstalling it. This process can help refresh the app and improve its performance.

After completing the steps outlined above, we kindly ask that you provide us with feedback regarding whether the issue has been successfully resolved.

We are hoping for your prompt response.

All the best,
Emman

[Kturpin]

I haven’t even had this tv a year and it won’t turn on now, it keeps flashing the onn.roku tv screen and shutting back off. It’s been doing this for about a week but it would always load after about 5min. Now it won’t at all and I’ve tried updating my app as well as uninstalling it and redownloading but nothing is helping. 

[RokuReynan-L]

Hi, @Kturpin.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to provide you with the best resolution to the issue that you have on your Roku TV.

In this case, we highly recommend contacting the TV manufacturer as this may be a hardware issue. They provide direct support for their TV models since they exclusively use Roku as their operating system. You can reach them through their direct Onn Support

We hope this will be sorted out soon.

Regards,
Reynan