TVs & players

[Tonytony22]

My Roku app stopped connecting to the app last week. I have to use the remote, go into the settings, and either reset the network connection or “Check Connection” and then it will automatically connect to the account. I have tried resetting it but the problem persists, I have cycled the app and cycled the power to the tv and to my router. I have a dual band WiFi but I can separate the bands. Additionally, the tv is listed on the app as “devices available on this network” but won’t connect. I’ve also tried manually doing it, I’m looking right at the IP address on the TV *and* on my home WiFi network app, but the Roku app is saying it can’t find a Roku device with that IP address. 

[RokuJohnB · Accepted solution]

Hi @Tonytony22,

Greetings from the Roku Community!

We will be more than happy to assist you further with this issue you had with the Roku mobile app, which could not connect to your Roku device. 

If you are unable to connect (or even find) any of the Roku devices with the Roku mobile app, verify that your mobile device (phone) is using Wi-Fi and connected to the same network as your Roku devices. (Make sure you are not using your phone on the phone data but actually connected to the Wi-Fi network.)

If you have verified the above, your router or network may have some AP isolation rules in place preventing the discovery of your Roku devices. (Look for something in the router called AP isolation, Wireless/Wifi isolation, Network or Client isolation.) Additionally, verify you are not connected to your network's Guest Mode, as isolation rules are generally enabled by default.

For more information, you may check out this support article here on how to connect your phone to a Roku streaming device with the Roku mobile app.

Hope you'll find this info useful. Keep us posted on what you find out.

All the best,
John

[El_Golfo]

I am having the same problem.  I checked everything and my Roku, which works fine on its own, will not connect with the app on my phone anymore since the last Roku device update.  AirPlay no longer works as well.  Checked all the setting on my router you discuss and none of them are a factor for my Roku or my phone.

[RokuJharra-Q]

@El_Golfo 

We get that some of you are running into problems with AirPlay. We're here to help out!

To resolve this issue, please follow these steps:

• System update (By going to Settings, System, Software update, Check now.)
• Restart the Roku device

Once you've finished, please try again and let us know how it goes.

Thanks,
Roku Community Team

[jontalk]

@Tonytony22In the event you have yet to solve this, I'd suggest you install WiFi Analyzer for Android or something similar with iPhone. Open the app and check how many others use the same channel/band, then log into the router and disable the 'auto' feature for channel selection. Manually select a channel with less congestion and/or choose the 2.4 gHz band since its stronger but not as fast as 5 gHz.