TVs & players

[pidoveyou]

@RokuDanny-R 

Roku Device Model: 7116X- Roku TV

Serial Number: YS006T689639 (FRU876689639)

Software Version: 12.5.0 • build 4176-30

Issue ID: 39-030-428

I’ve tried everything in this thread to get my iphone (software up to date) to connect to my roku tv and none of them work. The airplay menu one the tv is all visible and roku tv is visible on my iphone’s screenplay device list but is unable to connect. Following the HomeKit setup also fails after several minutes of waiting and hoping.

[RokuTakashi · Accepted solution]

Hi, @pidoveyou

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention. We'll forward this information and concern to the designated team that will handle this case further. An investigation will be conducted into this issue, and we'll provide an update once we hear back from them.

In the meantime, we recommend performing a system update to your Roku device by navigating to Settings > System > System Update.

We hope for your patience and understanding as we work on this.

All the best,
Kash