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sclawrenc
Channel Surfer
‎02-14-2024 12:03 PM

Advanced Wireless Receiver Faulty

Hello.  I've been using my Roku off and on for a while, and all of a sudden the Advanced Wireless Receiver device stopped working and powering up my Roku 3810x.  I have a couple of these and confirmed it worked fine using another Advanced Wireless Receiver so I know that is the problem.  The Roku 3810x itself and the remote works fine other than the AWR so I technically have a working Roku other than the AWR and I'm wondering what my options are from support.  Thanks.

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2 REPLIES 2
renojim
Community Streaming Expert
‎02-14-2024 02:11 PM

Re: Advanced Wireless Receiver Faulty

@sclawrenc, I think if it's out of warranty they may just tell you to buy a new one, but it doesn't hurt to contact support at https://support.roku.com/contactus.  Use the option for Account issues and look for an option that may lead to a real human.

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sclawrenc
Channel Surfer
‎02-14-2024 02:56 PM

Re: Advanced Wireless Receiver Faulty

Thank you for your help.  I have reached out to support to see what my options are.  Since the main Roku, remote, and power adapter all work, I'm hoping there is a workaround or another option without having to spend more money on it.  Thanks again.

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