TVs & players

[Old71]

4k stick just 2 months old and becomes unresponsive every few minutes. Rebooted the stick, replaced batteries, repaired the remote and couldn’t even get through setup before going unresponsive again. Help!

[RokuJharra-Q]

Hi @Old71,

Welcome to the Roku community!

Thanks for reaching out about your Roku remote issue. We're happy to help and want to make sure you get everything working smoothly again!

Since this is your first time setting it up, we suggest resetting your Roku stick as the next step.

Please locate the physical Reset button, which can typically be found on the back or bottom of your device. This button may either be tactile or designed as a pinhole. Once you’ve identified the Reset button and ensured your Roku device is powered on, please press and hold the button firmly for about 10 seconds and pair the remote again. 

We also recommend trying the following steps to help resolve this issue:

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling them.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

Re-pair your voice remote to your streaming device

If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds or until you see the status light begin to flash.

If your remote doesn't have a pairing button, you can pair it by pressing and holding the Back and Home buttons for 5 seconds or until you see the status light starts flashing.

Try doing this and see if it helps with what you're experiencing.

Please keep us posted!

Thanks,
Jharra

[Old71]

Followed the directions still had the unresponsive issue. I brought a remote from another 4K Streamer (family room) and have not had problems. I took the problem remote to the family room stick and had the unresponsive problem within minutes of setting it up. It looks like an issue with the remote. 

[Old71]

What is the solution for the remote not functioning properly? Do I return it to Roku? The stick is apparently good. 

[RokuJohnB]

Hi @Old71,

Thanks for keeping us posted.

We will be delighted to assist you further with this issue that you had with the Roku remote. Please be aware that we have sent you a private message here in the Roku Community.

We look forward to hearing from you soon and gathering your details.

Kind regards,
John