TVs & players

[Pecheramie]

Got the 014 error on one tv. Other tcl Roku tvs are fine. Factory reset did not work signal strength excellent. Verizon 5G internet working fine for all other devices

[Babyhugo]

I am having the same problem! Only one tv showing error 014 and won’t connect to the internet 

[RokuRhea-V · Accepted solution]

Hey @Pecheramie @Pecheramie,  

Thanks for notifying us!

It seems you're getting error 014, you may try the steps below.

1. Restart your streaming device: Home > System > Power. If there’s no Power submenu, proceed to the next step: restart the system.
2. Restart your modem and router: unplug for 60 seconds and re-plug
3. Connect your Roku to a mobile hotspot if your phone has cellular data.

Let us know how it goes!

Roku Community Team