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Has anyone recommended adding twitch? / customer service tree

Ok, yes, people have. But here's evidence of broad support to show how much your community is interested in this.

Also roku, stop trying to control complaint/ communication flow - people should be able to contact you directly with ease, general customer service mailbox and number. It is not difficult to manage a function like that. Any consumer rights advocacy group would tell you this. Regulators would also recommend this.

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