Modern cameras and phones can record information about the image in embedded EXIF (EXchangeable Image File) data - picture orientation is one such piece of EXIF data. Some image display programs, including those built into operating systems, read and use this EXIF information, many do not. In my experience, Roku's Media Player does not.
I have found it necessary to adjust the image files themselves so the pixel arrangement in the file agrees with the EXIF orientation. I use a freeware Windows program called Irfanview. A web search for "exif orientation utility" should provide a number of programs you can use for this with your operating system. Try to find one that does lossless transformation to avoid reduction of image quality.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
