Solving playback issues

[SONIA1]

streaming stick 3800rw insufficient power even when using wall outlet

[RokuDanny-R]

@SONIA1

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[SONIA1]

Hope this is the number you need:  CU389F477212 

[RokuDanny-R]

@SONIA1

Thanks for the follow up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny