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Solving playback issues

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etp2
Newbie
‎02-02-2021 07:46 AM

streaming channels do not stay on

when i open any application Disney, Roku Live TV, Roku app etc. starts to play then after 1 minutes goes back to home screen. It just started doing this after the last update on 1-13-2021

Is it the TV or the App?

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AvsGunnar
Community Streaming Expert
‎02-02-2021 10:57 AM

Re: streaming channels do not stay on

If it is a rokuTV(not separate roku device) and it does this on every app and not some, then I would manually install the update again and restart the system manually.

SETTINGS, SYSTEM, SYSTEM UPDATE, CHECK NOW

then after message screen...

SETTINGS, SYSTEM, POWER, SYSTEM RESTART

Also make sure you are actually connected to network, sometimes wifi will drop off the tvs for some reason as opposed to their roku devices.  Happens quite a bit on my Insignia RokuTV but not my sticks or boxes.

SETTINGS, NETWORK, ABOUT (or CHECK CONNECTION).  

See if that works for you.  For ordinary user, thats the extent of it.  There are other ways to install previous updates but not easily and not "roku recommended".

 

 

 

 

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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