Solving playback issues

[FRANCOP19601]

cust.serv. said they r working on it, and will send an e-mail when it's fixed. when i asked if they're talking min., hours or days. He replied DAYS!!! I said that sucks! He replied "Would i like to cancel my subscription!"   I mean Whata Pissah!,and i'm not even from Boston! GO BIRDS!

[RokuKariza-D]

Hi @FRANCOP19601

We're sorry to hear about the issue you're experiencing.

Since you were in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza