Solving playback issues

[kinlawgreg]

Watching SBN live you used could hit replay and it would back up a few seconds and turn on closed captions even during a live broadcast. Not hitting replay does nothing it just pops up and says live. I really really miss this

[RokuEmmanuel-D · Accepted solution]

Hey, @kinlawgreg.

Thanks for reaching out!

Looks like you're having some issues with the Live shows on SBN, and we’re here to help fix that!

Let's try some basic troubleshooting!

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

If that doesn't help, here's a link for extra troubleshooting tips!

Best,
The Roku Community Team