Solving playback issues

[bettiepinup]

The movie "Greta" with Chloe Grace Moritz is playing the wrong movie.

[RokuMary-F]

Thanks for bringing this to our attention, @bettiepinup.

What channel are you trying to load this content from?

Please keep us posted and we'll continue assisting you from there!

Thanks,
Mary

[bettiepinup]

The roku channel

[bettiepinup]

still playing the wrong movie called greta

[RokuDanny-R]

@bettiepinup

Thanks for bringing this it our attention.

I have passed along your concerns to the appropriate Roku team to investigate further.

Thanks,
Danny

[RokuDanny-R · Accepted solution]

@bettiepinup 

Thanks for your patience regarding this issue.

We believe this issue has been resolved.

Thanks,
Danny

[bettiepinup]

No it has not been resolved. It is still playing some other movie. Not the new one with Chloe Grace Moretz. It is still playing the same wrong movie it was playing before

[RokuMary-F]

Thanks for the follow-up, @bettiepinup.
We would recommend trying to clear the Search results in The Roku Channel. You can do this by moving to the search results and scrolling down to select clear results. After clearing the Search results, try seeing if you are still experiencing the issue.

Let us know if there's any difference after.

Many thanks,
Mary