Solving playback issues

[RokuDanny-R]

@carlzcurvecast @djk44883

Thanks for the posts.

Can you please provide the make and model of your TV?

Once I have this information, I'll make sure to pass it along to the appropriate Roku team.

Thanks,
Danny

[djk44883]

Back in Nov '21 - 

https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/OS-10-5-roku-ultra-4800-displaying-1...

You replied, thanking me for sending you the info...  8 months later, you're still looking into things and need more information?  There's something wrong with my TV?  

[RokuDanny-R]

@djk44883

Thanks for the post.

Please be aware that back in November 2021, the Roku devices were running OS 10.5 which is no longer a current OS as Roku devices should be operating on OS 11.0 now.

When trying to resolve issues, it's important that we have the most updated information on the Roku devices that are experiencing the issue.

Thanks,
Danny

[Bill_R1]

It's plain to see after all this time that this problem either can't be fixed, Roku and TCL are pointing the finger at each other, or nobody cares until it affects sales, the only thing either company really cares about. 

[RokuDanny-R]

@Bill_R1

Thanks for the post.

As previously mentioned, this thread is for an older version OS that has been since updated.

If you are experiencing a similar issue, we would recommend searching the Roku Community for another recent thread or creating a new thread.

We will be closing this thread out.

Thanks,
Danny