cant seem to get any of the channels to play. it was working just fine a few days ago. ive tried rebooting the system along with rebooting my router and to no success. can someone please help me figure this out.
Could you tell us what happens whenever you launch your channels? Do you receive an error code or message? Please also name us some of the channels affected for us to be able to isolate the issue you're experiencing.
this happens on all channels including the free ones. it loads then it says ERROR OCCURED DURING PLAYBACK. some channels there is sound but no screen. the main channels that i use are disney+ paromount+ and discovery+.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
We suggest performing a factory reset on one of the affected Roku devices to see if that will resolve the issue you're experiencing. Please perform the following steps with your Roku remote or the Roku mobile app.
Press Home on your Roku remote
Scroll and select Settings
Select Advanced system settings
Select Factory reset
If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.