Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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rjd1027
Reel Rookie

model 4630 Premier+ requires daily reboot

ser#YROOHM172488,  OS 11.5.0 build 4312-29, Device id 7KA6DH1724488

Started having the problem of needing to reboot every evening. Power is direct to wall outlet, no micro SD card. Problem just started out of nowhere. Same verizon Fios router and internet service. No other problems in the house. Roku does stay on for many hours a day, but never a problem until now.

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4 REPLIES 4
AvsGunnar
Community Streaming Expert

Re: model 4630 Premier+ requires daily reboot

@rjd1027 

What is the issue you are having prompting the need for a reboot?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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rjd1027
Reel Rookie

Re: model 4630 Premier+ requires daily reboot

Thanks for quick response.

The system hangs when trying to stream a movie on either Prime, or Netflix.

 

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AvsGunnar
Community Streaming Expert

Re: model 4630 Premier+ requires daily reboot

@rjd1027 

Since it is affecting both these channels/apps, could be how the device is handling the video.  Generally, it seems that whenever a device has issues with Netflix, it usually has an issue with Prime.

To troubleshoot, try lowering the resolution from within Roku. (Settings/Display Type).  If you are using 4k, try lowering to 30mhz.  Then try lowering to the HD resolutions (1080 and 720).

Can also try using a different HDMI cable as well as a different HDMI port on the TV.  What is the model number of the TV you are connecting to?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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rjd1027
Reel Rookie

Re: model 4630 Premier+ requires daily reboot

It is set to HD resolution now. The TV is an older Vizio. I will try a different HDMI cable. Thanks

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