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Solving playback issues

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tonidesign
Newbie
‎09-11-2021 06:41 AM

internet quality was fine but now the connection is good not excellent, therefore the pictu

Yes, the internet quality was fine but now the connection is good not excellent, therefore the picture quality is poor.

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makaiguy
Community Streaming Expert
‎09-11-2021 08:54 AM

Re: internet quality was fine but now the connection is good not excellent, therefore the pictu

@tonidesign-

See of this will help improve the quality of your internet connection:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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