Solving playback issues

[tommp100]

I am having a somewhat similar problem streaming Billions and Homeland (Showtime).  The video fades to black every 30 sec or so and then plays video for 30 seconds or so and on and on.  This just started a few days ago.  If I stream these programs from a PC I do not get a similar fade to black.  I've tried rebooting Roku and have the most updated software.  

Any suggestions would be appreciated.

Tom Perillo

[RokuJanadeeK]

Thanks for letting us know, @tommp100.

May we know if you have already tried the following?

• Reboot your router or modem.
• Remove the channel.
• Restart the Roku device through Settings > System > Power (skip if option unavailable) > System Restart.
• Adding the app back.
• Have you tried connecting the device to an alternative network (e.g., a mobile hotspot) just to check if there will be a difference?

Please keep us posted so we can work on this issue together.

Regards,
Janadee

[tommp100]

Thanks for your quick reply and suggestions.  

As I was following your troubleshooting steps it appeared that the problem was isolated to streaming from the Roku sound bar device and only when connecting to the Paramount+ app.  (I have two Roku TVs and two TVs with 2 Roku devices ... sound bar and streaming stick.) When I streamed Billions and Homeland through the Roku Channel Paramount+ connection the problem went away.

Today I was rechecking all of this, and the problem no longer exists even when streaming the Paramount+ app from the sound bar.

Thanks again for your help with this.

Tom Perillo