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closed caption doubling during streaming

I have noticed that my close caption will appear double, or same sentence on screen twice, every ~minutes into a show. And it happens on all my streaming channels not just one.   I have the model 4620x. 

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: closed caption doubling during streaming

For a system-wide issue like this, the first thing I would try would be a restart of the unit.

Settings > System > System restart (On a Roku TV it's Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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wdl0355
Newbie

Re: closed caption doubling during streaming

System restart doesn’t fix problem

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RokuDanny-R
Retired Moderator

Re: closed caption doubling during streaming

@wdl0355

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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