Solving playback issues

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rslackde
Newbie

can access home screen can not move to a streaming service or down the list on the left

I can access the roku home page.  Once there I can not move beyond home.  I have unplugged the unit from power and the tv.  I have unplugged from electricity.  Unplugged both ends of the HDMI cable.  Nothing works

I did reach ROKU chat but inadvertently move off of it and can't find it.  How to reach support chat

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1 REPLY 1
renojim
Community Streaming Expert

Re: can access home screen can not move to a streaming service or down the list on the left

Have you tried new batteries in your remote?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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