Solving playback issues

[themole]

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@Mr_Boom wrote:

Agree it some codec not being read correctly. The thing is that before they did a system update it worked perfectly fine. If you could revert I would but if you do it will auto update in a day. Roku software team has dropped the ball, it’s been too long an issue without a fix. 

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Well it looks like they (Roku) won. They ignored the problem and stalled for over 6 months and the users have given up trying to get support from a company that obviously doesn’t care about their customers. 
Well done, Roku, but time will tell who has the last word. I look forward to the day when your pathetic company disappears.

[Mr_Boom]

Issue ID 04-442-392

Roku Media player

Fix or update the codec so that it can play AAC audio files in H264 video. Everything uses this and currently a loud repeating static sound is heard when playing videos. If your audio is H264 in MP3 then it plays fine. It been almost a year now. JUST FIX IT. READ ALL THE THREADS ABOUT IT 

[Dhillon25]

Thank God this issue is finally fixed now. Can't believe it took them eight months to fix it.

[MCalca1706]

When playing videos from Flash drives or hard drives to the Roku Ultra USB input most videos play with no sound. I saw several messages on a Roku forum about a similar problem with the Roku Ultra not playing AC3 audio from the USB port after a Roku update. This was over a year ago.so why am I still having this problem? What good is the USB port if 70% of videos don't play with audio! These videos all play with audio anywhere else.

My Roku software version is 10.5.0 Build 4208-46 with no updates available
Model 4670X - Roku Ultra
Serial Number YJOO18642722

Please fix this problem. The USB port is the main reason I purchased an Ultra, so I could play videos on it. I had the same sound problems both the Roku Media Player and an app called Play USB.

Ironically, until recently I could not play most videos on the USB video or audio, most everything was unsupported. So two steps forward and 1 step back!

Please make sure that as many video and audio types as possible can play on the USB

[themole]

Fixed? Nope

[MCalca1706]

I tried several times to send my message to ROKU Support through Firefox and Chrome and it would not go through because of some error! Great Support software!

[themole]

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@MCalca1706 wrote:

I tried several times to send my message to ROKU Support through Firefox and Chrome and it would not go through because of some error! Great Support software!

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Don’t worry, they wouldn’t have answered anyway.

[Dhillon25]

Are the audio files in the videos AC3 or

E-AC3 because the ultra plays only AC3 if not connected to a receiver. If that does not work try to convert the video audio to AAC that should work 100%.

[Dhillon25]

Oh... it worked for me after the update all videos that had AC3 AUDIO use to get static sound, not anymore.