No, dont reencode, this is silly. Video and audio is fine, worked well with any Roku for years. Just wait till they stop bouncing the cases around between the million “helpful support” people they hired and it actually goes to a developer that knows what an audio codec is and how it was changed in the 10.0 release.
Hopefully it will happen in the next 6 month.
Or it might fall to a “senior principal product manager” that has never heard of ac3 and he will single handedly rule it as obsolete, no more ac3 support.
Can go either way, depending on their recent hires - if it were qualified engineers or bunch of no-ones.
Wait, what i have just described, is a typical huge corporation process, and Roku is modern dynamic startup, so that cannot be!...
Fairly clear up to this point that those who have responded to the issue don't have the depth of understanding to even pass the issue on to a knowledgeable person, let alone discuss it. Not the first tech company I've encountered lately where the customers seem to know more about the technology than the employees do.
@keen Chat support was able to create a ticket for me, but the replies have never been any deeper than the level of "have you tried unplugging it and plugging it back in", so even tickets do not get to the right people.