Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
scott117
Newbie
‎01-10-2022 01:26 PM

Zoomed In Screen Roku Ultra

HELLO:

I must be dumb because I could not post this on the pages for Zoomed In Screen that 12 other folks did. But....same issue. All cables are secure, correct and are high quality for my Roku Ultra. It happens across various channels. I also noticed that the device turns off after a few minutes in screen saving mode which it never did before. All connections are correct, wifi has been reset (repeatedly), software updates installed. This issues started a few weeks ago. I shouldn't have to unplug every week. Please send answers/remedies to lrsscott@yahoo.com

Thank you.

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎01-11-2022 05:12 AM

Re: Zoomed In Screen Roku Ultra

@scott117-

Re idle turn off issue:

My guess is your problem is caused by a change introduced by Roku operating system version 10.5.  It added added a new "Power" item in the "Settings > System" menu for some of the latest Roku models.  

If you have a "Settings > System > Power" menu item, under "Auto power savings" see if deactivating any power saving options you find there keeps the Roku from shutting down.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply