Solving playback issues

[Zoomy]

Second update;

I spoke too soon.  My 2-3 day vacation from freezing after forwarding or reversing a YTTV recording has ended.

I just got a freeze after reversing a recording just a few seconds.

[RokuRiamie-D]

Thank you for keeping us posted @Zoomy,

We forwarded your device information to our Roku team, and they are currently working on it. We would really appreciate your patience and cooperation as we work on this matter.

Thank you for your understanding.

Cheers,
The Roku Community Team

[gjcnjc]

When, if ever, will there be answers to this issue??  Mine began about May 2024 when I first reported it and now again in Feb 2025.  And in March 2025 Issues have remained consistent almost a year. 

Seems very sad a company would go that long and not solve or just say can't solve the freezing issue.  How about my question from this Feb submission:   We have had about six good years using this Ultra and will happily buy the new 2024 Ultra release 4850 if you think that “might” (not will) fix the issue faster than waiting another long period of time for updates? LMK.

Thank YOU

Gene

[RokuRiamie-D]

Thanks for keeping us posted @gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team