Forum Discussion

aschuss1's avatar
aschuss1
Channel Surfer
9 months ago
Solved

Youtube TV Recordings Still Freeze

I continue to have Youtube recordings freeze when I FF past a certain point and Key Plays freeze as well.  The previous topic was posted as "Solved" and said to start a new topic if issue continues s...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Thanks for keeping us posted gjcnjc,

    We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

    Restart the Roku device:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    For more help, please visit our Roku support article: How to system restart your Roku streaming device.

    Best,
    Roku Community Team

     
gjcnjc's avatar
gjcnjc
Channel Surfer
7 months ago

When, if ever, will there be answers to this issue??  Mine began about May 2024 when I first reported it and now again in Feb 2025.  And in March 2025 Issues have remained consistent almost a year. 

Seems very sad a company would go that long and not solve or just say can't solve the freezing issue.  How about my question from this Feb submission:   We have had about six good years using this Ultra and will happily buy the new 2024 Ultra release 4850 if you think that “might” (not will) fix the issue faster than waiting another long period of time for updates? LMK.

Thank YOU

Gene

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
7 months ago

Thanks for keeping us posted gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team