Solving playback issues

[RokuEmmanuel-D · Accepted solution]

Hi Community Users!

Thanks for reporting this issue directly to us. An update has been provided by our Roku appropriate team about the issue. 

To help you resolve this, we would recommend doing the following troubleshooting steps below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

If an update is available, please download it and have the app relaunch to see if the issue is resolved. 

We'll mark this post as resolved for everyone's visibility. If you still encounter the issue, please let us know and provide your latest software version. 

Thanks for your continued support and participation here in the Roku Community!

Best,
The Roku Community Team!

[Jodomo]

It worked!

[RokuRiamie-D]

Thank you for keeping us posted @Jodomo.

We are happy to hear that the troubleshooting steps that were provided above by our Roku moderator fixed your issue with the YouTube channel.

In case you have more concerns with your Roku, feel free to reach out to us again.

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your cooperation and continued participation in our community!

Happy Streaming!💜

The Roku Community Team

[je25RNV--]

Didn't work. I still have a blank screen.

[RokuEmmanuel-D]

Thanks for chiming in, @je25RNV--!

We see that you're still having playback issues with the YouTube app, and we're here to take a closer look.

To help us in the process, please share your device details below.

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (Press the Home button five times, followed by the Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon!

Thanks again,
Roku Community Team