Solving playback issues

[moreofless]

I got the overheating message. I searched and found the HDMI Extender form. I filled in all the information but the "submit" button does not function. Why?

https://my.roku.com/hdmi

[RokuKariza-D]

Hello @moreofless

We're here to help!

When inputting the serial number, make sure to put zeros instead of the letter O. To know your device's exact serial number, navigate to Settings > System > About. 

If still no luck, reply here with the serial number of the affected Roku stick for further assistance.

Please keep us posted.

All the best,
Kariza

[moreofless]

SN = YH00CJ184184

[RokuKariza-D]

@moreofless

Thanks for the update.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

We appreciate your time and patience. Enjoy the rest of the day!

All the best,
Kariza

[Swellpearz]

I also have this problem
My SN is YH006X626058

[RokuKariza-D]

Hi @Swellpearz

Thanks for the post.

For clarification, are you having issues ordering a free HDMI extender on our website?

Please let us know so we can assist you further.

All the best,
Kariza

[Swellpearz]

Yes, when I click the continue button nothing happens

[RokuKariza-D]

@Swellpearz

Appreciate the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[ELROYDS]

I am also having the same problem.

SN: 21316H260145

[renojim]

@ELROYDS, try the serial number that shows under Settings->System->About or copy and paste the serial number that shows under your linked devices at https://my.roku.com