I noticed that I have to turn closed captions on every time I go to the YouTube channel. They used to stay on automatically once I signed in and enabled it. Somehow I think it's an issue with the Roku and not an issue with YouTube. Is anyone else experiencing this?
We would be more than happy to investigate this issue further should it happen again in the future.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate.
@RokuDanny-R Did this get resolved? I'm having the same issue; every time I login to YouTube, I have to manually enable closed captions. When I watch YouTube on my laptop, it remembers the CC from previous visits.
Roku TV: 8113X TCL model: 40S325 Serial number: YK00Y2655672 Device ID: JAA16Y655672 Software version: 10.0.0 build 4214-48
This occurs specifically on the YouTube app (Version 2.21 build 94005087).
I also did the tracker ID (72-424-433), but I don't think it's needed for this issue.
Please let me know if you need additional information. Thank you.