Forum Discussion

StarbucksGhost's avatar
StarbucksGhost
Reel Rookie
5 months ago

YouTube TV app constant buffering and freezing.

I have a TCL Roku TV. I watch YouTube TV through the YouTube App on my Roku with my YouTube TV account. It has become unwatchable.  Constantly buffering, pausing, & freezing. I’ve updated both the Ro...
app playback
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 months ago

Thanks for that detailed info, StarbucksGhost!

Could you help us out by sharing some info here?

  • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
  • Tracker ID (Press Home five times, then press Back button five times)
  • App build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon!

Roku Community Team

StarbucksGhost's avatar
StarbucksGhost
Reel Rookie
5 months ago

Hi, here is the information you requested. 

ROKU Device Model: TLC 55S525 

Device ID# S051Y976A92E

Serial # X00300T6A92E

Software Version: 14.5

Tracker ID: ID 2E-180-955

App Build Version: 2.23 - build 115025180

 

Thank you again for your help. 
SBG ✨