Solving playback issues

[Tianahenry]

On my Roku stick I keep getting this error Tvapp-00101 I did everything the trouble shot to me to do and still nothing what else can I do. The error message says (This device can only access Xfinity stream on your in-home Xfinity Wi-Fi. Use the app on your smartphone,tablet,or laptop to watch on the go ,any time you like) but the app works on all my other tv’s I need help please 😢

[RokuMary-F]

Hi @Tianahenry,

Thanks for reaching out to the Roku community! 

For information about that error code, you can visit Xfinity's support page here: https://www.xfinity.com/support/articles/tvapp00101

For further assistance, we would recommend reaching out to Xfinity. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/ 

Hope you'll find this info useful. Let us know in case you've still got any questions.

Regards,
Mary

[erikj]

I had the same problem. Couldn't get support from the Xfinity site so don't even bother. Call Xfinity. 888-XFINITY. Eventually, they solved the problem. One thing to know is that they're already aware of the Roku problems. So maybe they can help you faster than the 3 hours and 3 calls I had to waste.

[Kieran449]

The "(ERROR: TVAPP-00101)" problem is part of an outage in my area. I talked to a few of the XFINITY agents.

They have already received many calls on it, and are aware of that particular error code. They informed me that they with update me on my cellphone and e-mail when the problem is corrected.

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All of my ROKU devices are affected by this. My personal opinion is probably the new routers that they handed out to everyone has a bug in it from a recent software update, and won't allow in-home devices to have access. My ROKU is literally within 20 feet of my router.

[Blove01]

I just got done trying to troubleshoot this with Xfinity. Their conclusion- has to be an issue with Roku. 

[Blove01]

How did 888-xfinity resolve the issue for you @ericj

[Mell04]

• Same issue I am in Pittsburgh, Pa

[Mell04]

I am in Pittsburgh and having the same issue. 

[Kieran449]

I am in Pittsburgh too.

XFINITY says there is an outage. See my reply earlier post in this thread.