Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MGrant
Newbie

Wrong movie -- Destination Wedding

Hi. Trying to watch Destination Wedding with Keanu Reeves and Winona Ryder (which is the one advertised), but the wrong movie is streaming. It's the same title but not the same film. It seems like a Hallmark movie was mistakenly loaded. And even odder, the movie doesn't seem to start at the beginning. It's like the first few credits were cut off, almost like an old school self-recorded VHS. You know, when you waited for your movie to play and the had to sprint to press the record button when it started? Anyway, disappointing.

0 Kudos
3 REPLIES 3
RokuTakashi
Community Moderator
Community Moderator

Re: Wrong movie -- Destination Wedding

Hi @MGrant,

Greetings and welcome here in the Roku Community!

Thanks for letting us know about this, we're interested in taking a closer look at this issue since we are committed to helping you. Would you be so kind as to provide the title of the movie that shows when playing the expected movie? In addition, on what channel are you experiencing this?

Let us know more about this.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos

Re: Wrong movie -- Destination Wedding

As the OP said, the title advertised on the Roku Channel is "Destination Wedding" (2018) starring Winona Ryder and Keanu Reeves.  The title that streams is "Destination Wedding" (2017), a Hallmark tv-movie starring Alexa PenaVega and Jeremy Guilbaut.

For reference, the channel's site and film's details page is here:

https://therokuchannel.roku.com/details/c203c480f30d5bda86962379f2a8eb28/destination-wedding

On that page, viewers are given the details for the 2018 film, but when they press the play button, the 2017 tv-movie begins streaming instead.

0 Kudos
RokuEuniceL
Community Moderator
Community Moderator

Re: Wrong movie -- Destination Wedding

Hi @Jackie4Chan,
Welcome to the Roku Community!
We appreciate you bringing this to our attention. Please be advised that we have passed your information to the appropriate Roku team for further review. 
We hope to get everything sorted out soon and appreciate your bearing.
Best regards,
Eunice

Eunice L.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.