Mary, the World News channel/app stopped working. I noticed this about 5 days ago. I do not know exactly when it may have stopped as a whole. I do not recall having problems like this before. When accessing the channel, its title/name appears in the upper left hand corner of the screen, then reverts back to the Home page, where the other pre-installed channels are. Al Jazeera, Bloomberg Finance and the other one or two world news companies no longer shows. Nothing shows up. PLEASE FIX.
Additionally, will the DW be added back to the World News app/channel. How can we access other world news channels outside of the World News channel? Thank you.
In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.
-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm. -Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart. -Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Since we are unable to get a resolving response from Roku as to why we are no longer able to access any of the World News networks on the channel, I would think that the next step would be to inquire directly with the specific networks for a response and/or an alternative resolve.
Roku Community Streaming Expert
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