Solving playback issues

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Won't stay on channel, goes back to home page

Have a Roku express, has worked fine but for the past few months it won't stay on a channel. I click on the channel, it goes to load and then quits and the Roku screen comes up for a few seconds and then kicks you back to home screen. Connection is fine. Sometimes it will work but that is very seldom now. Can't use it anymore, quite annoying! Please figure out a fix or the product is useless. 

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Community Streaming Expert

Re: Won't stay on channel, goes back to home page

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku.   

The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably.  It may appear to start up okay, but when it runs into something that requires more power than the tv's USB port can provide, something's got to give.  Frequently this results in shutting down the stream you are viewing and exiting back to the Roku home screen. 

If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past, triggering this problem. 

If you don't have a Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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