Solving playback issues

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Binge Watcher

Why is Netflix doing this?

Seinfeld, season 03, episode 01.

My TV is a 1080p display.

  1. On the Roku Streaming Stick+: 1080p / 0.43 mbps

  2. On the LG TV app: 720p / 3.40 mbps

  3. On the Fire TV 4k: 1080p/ 0.43 mbps

  4. On a different, newer LG 1080p TV: 1080p / 5.34 mbps

  5. On the Roku express: 1080p / 4.50 mbps

  6. On a rather old Samsung TV, very slow: 1080p / 7.12 mbps

WTF is going on here? The last three examples are at my parent's place. Every other streaming app work as it should, full video quality. I'm getting tired of this nonsense, my Roku and FireTV are more than capable of handling higher bitrates. That coupled with the fact that apparently I have to offer my first born son to Satan to get Dolby Atmos, I'm seriously considering cancelling my subscription to Netflix.

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Roku Guru

Re: Why is Netflix doing this?

Hey @PabloAVG

Thanks for posting here in the Community.

Channels on Roku are developed and maintained by the channel provider themselves. We suggest reaching out to Netflix Support to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here:

We appreciate your understanding.

All the best,

Kariza D.
Roku Forum Moderator
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