Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Capkwirk
Level 7

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

Interesting - I have been having this problem with three of the premier  boxes - very frustrated. The stick has been working just fine. I just went back to reset them when I turned them on they all worked fine. curious part - I had to press the power button on the Roku remote three times before any of the TVs would turn on. Perhaps Roku changed something? I have been fighting with this for months.

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JSP30
Level 7

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

I was having this issue as well, but the comment about waking up the Roku helped. All I do now is hit the power button for the TV, then hit the ok button to wake up the Roku. Not an issue anymore, works every time.

Jax2
Level 7

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

I have a Roku streaming stick 4k (3820) and cannot bring it out of sleep mode without unplugging and replacing the supplied power adapter.

i hit the remote’s power button several times and the little light on the Roku stick never turns on. So then my TV never sees the input as being active so can’t switch to that input.

When I unplug/plug in the power adapter, then the Roku turns on. Then the TV HDMI input4 lights up so I can select it and everything works.

Frustrating that I have to do this. Any thoughts? Thank you.

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renojim
Community Streaming Expert

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

@Jax2, that power button is only for the TV and has no effect on your Roku stick.  Try pressing Home or any other non-TV control button (i.e., not power, volume/mute) to see if it wakes up.  There's a new power saving option under Settings->System->Power that you can disable if you don't like the new behavior.

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beatlebuddie
Level 7

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

Reply to makaiguy. Your solution sounded just like my problem of having to replyg and the Roku would reboot. I have a Roku Ultra it only came with an HDMI connector. There is a USB port so maybe if I get a USB cord for it maybe that will work. Fingers crossed 🤞

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renojim
Community Streaming Expert

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

@beatlebuddie, what is your problem and what are you trying to do?  The USB port on an Ultra is for connecting a USB drive to access your own media and nothing else.  The Ultra doesn't get power via its USB port as many of the other Roku devices do.

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BobSmth49
Level 8

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

I am having the exact same issue with the ROKU stick.  I just purchased the ROKU Streaming Stick 4K.  I have the power connect to the wall socket.  I've tried all 3 HDMI inputs on my Samsung TV, and keep getting the same results when I turn the TV back on after it's been off for awhile.  It tells me no cable connected.  If I then unplug and re-plug in the power cord it works.  This is the second Streaming Stick I've purchased.  I returned the first one thinking it was a defective stick, but both sticks do the exact same thing and both are the same model of stick. The serial number of the stick is X01700TESMCU.  I purchased the exact same stick for my Toshiba TV and it works just fine.  What gives. (the Samsung TV is a newer model then the Toshiba TV). 

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Streamer317
Level 13

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

Your Samsung TV probably has a power saving feature which is putting your Roku to sleep. Disable it. Also go into your Roku settings/ network and disable the bandwidth saver function 

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BobSmth49
Level 8

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

I did what you recommended below, waited a few hours and when I turned it back on it did the exact same thing.

(your Samsung TV probably has a power saving feature which is putting your Roku to sleep. Disable it. Also go into your Roku settings/ network and disable the bandwidth saver function )

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Streamer317
Level 13

Re: Why do I have to unplug and replug my Roku premier each time I want to use it?

You did what? Exactly what did you do? If it’s only happening on your Samsung TV then it’s something to do with your Samsung TV and not the Roku

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