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Ladybird1
Reel Rookie

When using Roku Express with most apps get vertical lines on tv

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In the last month I have had difficulty in using my Roku Express with my Samsung UE32h6400ak. Most of the apps I use will only display properly on my tv for about 40 minutes before developing vertical lines on the tv screen( e.g. ITVx, My 5, Channel 4). The only app that I can use without this problem is BBCiPlayer.

I have contacted Samsung and ITVx who have said I should Contact Roku.

I was wondering if the apps with which the TV develops vertical lines have had a software change which my tv cannot support properly? 

Any help would be welcome. THank you

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RokuRiamie-D
Community Moderator
Community Moderator

Re: When using Roku Express with most apps get vertical lines on tv

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Hello @Ladybird1,

Welcome to the Roku Community!

I understand that you're experiencing issues with your Roku Express, which shows vertical lines on the screen during streaming. Don't worry, I am here to assist you.

I suggest you try the following:

  1. Check your Wi-Fi connection
  2. Restart your router or modem
  3. Restart your Smart TV
  4. Restart your Roku device

For more details, please visit our Roku support article: Issues playing content on your Roku device

It would be helpful if you could also send a photo of the TV screen displaying the vertical lines issue that you're referring to.

Thank you for your cooperation. 

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator

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RokuRiamie-D
Community Moderator
Community Moderator

Re: When using Roku Express with most apps get vertical lines on tv

Jump to solution

Hello @Ladybird1,

Welcome to the Roku Community!

I understand that you're experiencing issues with your Roku Express, which shows vertical lines on the screen during streaming. Don't worry, I am here to assist you.

I suggest you try the following:

  1. Check your Wi-Fi connection
  2. Restart your router or modem
  3. Restart your Smart TV
  4. Restart your Roku device

For more details, please visit our Roku support article: Issues playing content on your Roku device

It would be helpful if you could also send a photo of the TV screen displaying the vertical lines issue that you're referring to.

Thank you for your cooperation. 

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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