Solving playback issues

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John83
Newbie

When I try to play a program on the acorn channel it reverts bace to the home screen

When trying to view a program on acorn, the program will play for about 30 seconds and the it pops back to the home screen.

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RokuMary-F
Retired Moderator

Re: When I try to play a program on the acorn channel it reverts bace to the home screen

Hi @John83,

Welcome to the Roku Community!

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
 

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

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