Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jcampagna42
Reel Rookie
‎06-16-2021 01:56 PM

Weird Channel Logos pop up

I get a screen pops up infrequently when watching Heartland on Netflix. It looks like a slide and it contains the logos of other streaming channels (PBS, Crackle, ABC, Sky News, etc) I can make it disappear by hitting the back button. Software is up to date. Any ideas? . Samsung TV, about 8 years old. Roku Premiere, about 2 years old. 

0 Kudos
Reply
2 REPLIES 2
DBDukes
Community Streaming Expert
‎06-16-2021 02:51 PM

Re: Weird Channel Logos pop up

I suspect it's your smart TV overlaying your content with its own promo stuff.

You can test this by hitting your Home button on your Roku when this happens. If the Roku returns to the Home Screen and the ad overlay continues, that would confirm this.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Reply
jcampagna42
Reel Rookie
‎06-18-2021 07:08 AM

Re: Weird Channel Logos pop up

Not a smart tv, which is why I have the Roku. But, I will try your solution. 

0 Kudos
Reply