Solving playback issues

[Tjstwokids]

All day I have been watching football on CBS now on fox and I see the game but I'm hearing the sound from commercials also it seems like it goes back like it's rewinding

[ManyR0kus]

Having same problems intermittently on game this evening.  Sometimes audio and video “rewind” by 30 seconds or so.  At other times the video is fine but the audio is out of synch.

[RokuKarla]

Hi @Tjstwokids @ManyR0kus

Thanks for reaching out here in the Community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried it yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Karla