Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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kahoolie
Level 8

Re: Volume of ads is unreasonably high

OK, the issue is that we were using the audio headphone output to provide audio to our speakers and this tv does not allow Leveling or Night modes if the audio headphone jack is used.  We’ll have to buy an optical or hdmi sound bar (I hope those work with Leveling and Night mode). 

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TL_S
Level 7

Re: Volume of ads is unreasonably high

Didn't work for me. I have Sound 'Mode' vs 'Settings' but the rest was as you described. (Except again, no effect).  

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Hector-Roku
Retired Employee

Re: Volume of ads is unreasonably high

Hi TL_S, thank you for reaching out to The Roku Community about this! It looks like you're having a problem with loud ads on your Roku device. To clarify, you have tried to select the sound mode "audio leveling" and you're still experiencing loud commercials? Please let us know and we'll be happy to dig into this further. 

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allen4600
Level 8

Re: Volume of ads is unreasonably high

Same here.  This is absolutely ridiculous.  Broadcast TV has a law that governs this.  Is Roku exempt because they are a streaming service?!

allen4600
Level 8

Re: Volume of ads is unreasonably high

Roku employee, Mary-F.  It’s all channels. Fix this!  It’s obviously a problem as there are multiple complaints.

allen4600
Level 8

Re: Volume of ads is unreasonably high

This doesn’t work.  Those settings don’t exist.

Re: Volume of ads is unreasonably high

That is not an option for Hisense Roku TVs. The fact thousands of people are having this problem suggests Roku needs to do a recall. Simply watching tv at volume 25 almost blows my speakers out when ads come on. Minimum 20% louder than the show. 

HamboneBill
Level 8

Re: Volume of ads is unreasonably high

Same problem here. If not promptly fixed, will trash the Roku TV and never buy again.

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allen4600
Level 8

Re: Volume of ads is unreasonably high

Agreed!

HamboneBill
Level 8

Re: Volume of ads is unreasonably high

Searched some older forum posts and saw this same problem being mentioned several years ago. Roku "support" is useless.

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