OK, the issue is that we were using the audio headphone output to provide audio to our speakers and this tv does not allow Leveling or Night modes if the audio headphone jack is used. We’ll have to buy an optical or hdmi sound bar (I hope those work with Leveling and Night mode).
Hi TL_S, thank you for reaching out to The Roku Community about this! It looks like you're having a problem with loud ads on your Roku device. To clarify, you have tried to select the sound mode "audio leveling" and you're still experiencing loud commercials? Please let us know and we'll be happy to dig into this further.
That is not an option for Hisense Roku TVs. The fact thousands of people are having this problem suggests Roku needs to do a recall. Simply watching tv at volume 25 almost blows my speakers out when ads come on. Minimum 20% louder than the show.