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Jbara
Level 7
‎04-04-2021 12:29 PM

Vizio 2009 TV/Roku Express - apps turn off after 5 minutes

I am using a Vizio VA220E TV manufactured in 2009 and a Roku Express 3930x v 9.4 Build 4200 last updated Dec 9. When I watch YouTube Tv, VUit (local news app), and another local news app it will play for about 5 minutes and then automatically exit back to the Roku home screen. Netflix plays fine. I have tried turning the TV off and on. I have removed the apps, restarted Roku via the settings, and reinstalled apps. I have tried using the USB brick to plug directly into the wall. I have restarted the router and modem many times. I have tried both HDMI ports on the TV. The problem still exists. The Roku Express does work on 2 newer TV’s with no issues.
I have read online that a Roku should work with any TV with a HDMI port, however, are there any known issues with the age of the TV and that is causing the apps to shut down after 5 minutes?

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RokuDanny-R
Roku Employee
Roku Employee
‎04-05-2021 04:33 PM

Re: Vizio 2009 TV/Roku Express - apps turn off after 5 minutes

@Jbara

Thanks for the post.

If you are unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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