Videos won't play after leaving Roku 20 minutes on home screen
I just started seeing this on 10/7, the same day my 2020 ultra upgraded to 10.5
When I'm done watching TV I hit Home on the Roku and turn off the TV. If I leave it like this for 20 minutes or so, when I come back I will see the problem.
After starting an app, whatever video I select it will not start playing. I'll get a "spinner" showing progress but it never starts playing. I see this in YouTubeTV and the Roku app. This has happened every single time for the last week. Rebooting the Roku solves it.
I tried changing the auto power off setting on the Roku, it is not making any difference. It still won't play any video after being idle on the home screen.
We would be more than happy to look into this issue for you.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to look into.