Solving playback issues

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4co2op0
Newbie

Videos only display a purple screen but audio still works

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Was there a solution for this? I am having the same problem.

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RokuMary-F
Community Moderator
Community Moderator

Re: Videos only display a purple screen but audio still works

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Hi @4co2op0,

Thanks for your first post in the Roku Community!

We apologize for the inconvenience. We would like to know what went wrong so we can assist you further and fix the issue.

If you are seeing a message on the screen mentioning HDCP or seeing a purple screen, review the suggestions from our Roku Support for determining why: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support

Please keep us posted on what you find out so we can assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator

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RokuMary-F
Community Moderator
Community Moderator

Re: Videos only display a purple screen but audio still works

Jump to solution

Hi @4co2op0,

Thanks for your first post in the Roku Community!

We apologize for the inconvenience. We would like to know what went wrong so we can assist you further and fix the issue.

If you are seeing a message on the screen mentioning HDCP or seeing a purple screen, review the suggestions from our Roku Support for determining why: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support

Please keep us posted on what you find out so we can assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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